14-Day Return Policy
• If the purchased product is not suitable for you for any reason, you have the option to return it within 14 days of receiving the product, and you will receive a 100% refund (in accordance with section 6 of the general terms and conditions of the online store).
• Purchased products cannot be returned if the ordered product was made according to the personal needs of the buyer or based on conditions provided by the buyer.
• To return a product, please send an email to our customer service, including the following information: the product to be returned, the order number, and the bank account details where the refund should be transferred.
• The refund will be transferred to the buyer’s bank account within 14 days of the product being returned to LPTRADE OÜ.
• The returned product must not be used and must be in its original packaging. Return address: Tallinna Kopli Maxima X DPD parcel locker at Kopli 69b
• The right to return is valid only for private individuals.
Withdrawal form: https://www.riigiteataja.ee/aktilisa/1030/1201/4001/JM_m41_lisa1.pdf
Product Claim Conditions
1. The claim period for private individuals is 24 months from the date of product delivery. For legal entities, the manufacturer’s warranty period applies.
2. During the claim period, the consumer has the right to free product repair or replacement. If the defect is caused by the manufacturer, all material, production defects, labor, and spare part costs will be covered.
3. A purchase document is required to submit a claim.
4. The claim does not cover product usage instructions, adjustments, maintenance, cleaning, restoration of commercial appearance, or fixing defects caused by failure to follow usage instructions.
5. The right to submit a claim does not extend to damages incurred during transport after the product has been handed over to the buyer.
6. summ.ee does not provide free repair for defects found during the claim period if they are caused by:• Software issues installed on the device; • Normal wear and tear; • Improper use or maintenance (including repairs or maintenance performed by unauthorized persons); • Tampering with the serial number, inspection stickers, or identification labels; • Defects that were disclosed to the buyer by summ.ee before the purchase; • External factors, including lightning, non-compliant electrical voltage, fluctuations in electrical voltage, moisture, liquids, mechanical damage, etc.; • The product failing due to improper handling, failure to follow the instructions, or if defects were caused by careless storage, maintenance, or overloading of the product.
7. summ.ee relies on an expert assessment (diagnostics) performed by the manufacturer’s authorized representative to determine liability. If the assessment reveals that the defects were caused by the aforementioned factors, but the product can be repaired, the consumer has the option to request paid repairs. Devices damaged by liquids/moisture or mechanical impact are only eligible for paid repairs.
8. An expertise fee must be paid if summ.ee is not responsible for the defects and repair is not possible. The consumer must also pay the fee if no defects are found during the assessment and the device meets the manufacturer’s technical specifications.
9. Private individuals are exempt from the expertise fee for the first six months from the date of purchase.
10. If the consumer disagrees with summ.ee‘s assessment, the consumer must prove that:
- There is a defect (non-compliance with contract terms); • The defect or its cause existed at the time of product handover; • summ.ee is responsible for the defect.
11. If summ.ee has provided a sales warranty, summ.ee guarantees defect removal according to the terms specified in the sales warranty.
12. In addition to the right to submit a claim, the buyer has all rights provided by Estonian legislation.
13. Please inspect the product upon delivery, both externally and internally, especially if the order was delivered by a courier. The dispute period with the courier company is 14 days after receipt of the product.
Warranty and Maintenance
New products sold by LPTRADE OÜ (summ.ee) are subject to a 2-year claim period in accordance with § 218(2) of the Law of Obligations Act. The manufacturer may offer a longer warranty period, which will be indicated on the product and the sales invoice. The claim period begins when the customer receives the product. During this 2-year period, we will repair the defective product free of charge, provided that the defect was caused by the manufacturer and the customer presents the original purchase document. If the product cannot be repaired, the customer has the right to request a replacement or withdraw from the contract. The above applies if the product has been used under the intended conditions, and the defect was not caused by external factors (lightning, voltage fluctuations, inadequate ventilation, leaking batteries, fire, flooding, etc.) or improper handling of the product. The right to free repairs ends before the 2-year period if:
a. The purchase document is not presented when bringing the product for repair, or its details have been tampered with;
b. The product’s serial and model numbers have been altered, removed, relocated, or made unreadable;
c. The product’s construction has been altered without authorization, regardless of the extent or qualification of the alterations, or the product was taken for repair to a place other than the manufacturer’s representative or an approved repair workshop;
d. The product failed due to improper use by the user, failure to follow the instructions, or defects caused by improper handling of the product.
In cases where a defect covered by the seller’s liability (under § 218(2) of the Law of Obligations Act) is found, transportation to and from the customer’s location is arranged by the seller (under § 222(4) of the Law of Obligations Act).
Warranty does not cover defects (including breakage) caused by the following:
- Damage caused during transport;
- Careless or improper storage, use, or overloading of the product;
- Incorrect use, maintenance, installation, or connection of the product, including connection to electrical or water networks, failure to comply with the instructions and safety requirements provided in the product’s user, maintenance, installation, or connection manual;
- Structural modifications to the product that impair the qualities provided by the manufacturer;
- Causes beyond the control of the warrantor, including voltage fluctuations, short circuits, non-compliant extension cords, changes in the chemical composition of heating gas, accidents, lightning, water, fire, water quality, limescale, and other external factors;
- Repair by unauthorized persons;
- Lack of proper ventilation inside furniture for integrated products;
- Other culpable actions by the consumer.
